Refund & returns policy

Eligibility

To be eligible for a return, your item must be:

• Returned within 30 days of the delivery date;
• Unworn, unwashed, and unused, with original tags and packaging;
• Free of odors, stains, pet hair, or damage;
• Accompanied by proof of purchase (your order number).

Non-returnable items

• Gift cards
• Items marked “Final Sale”
• Drinkware (mugs and water bottles) that has been used, for hygiene reasons

How to start a return

1. Email contact@jauntboys.com with your order number, the item(s) you’d like to return, and whether you want a refund or exchange.
2. We’ll reply with return instructions and the return address. Please don’t send items back without contacting us first.
3. Pack the item securely and ship it using a trackable method. Keep your tracking number until your return is processed.

Return shipping costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Exchanges

Need a different size or color? Email us and we’ll reserve the replacement while your return is on the way (subject to availability). We’ll ship the exchange once your original item arrives.

Damaged, defective, or wrong items

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and photos. We’ll send a replacement or full refund — including shipping — at no cost to you.

Late or missing refunds

If you haven’t received your refund after 10 business days, first check with your bank or card issuer. If you still need help, contact us at contact@jauntboys.com.