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Help center

Frequently asked questions

Quick answers about orders, shipping, returns, and caring for your gear.

Orders & payment

How do I place an order?

Add items to your cart, head to checkout, and enter your shipping and payment details. You’ll receive an order confirmation by email as soon as your order is placed.

Can I change or cancel my order?

We start packing quickly, so email contact@jauntboys.com within 12 hours of ordering. If your order hasn’t shipped yet, we’ll do our best to update or cancel it.

Do I need an account to order?

No. You can check out as a guest. Creating an account lets you track orders and check out faster next time.

Shipping

How long does shipping take?

Orders are processed in 1–3 business days. Standard US delivery then takes about 3–7 business days. See our Shipping Policy for full details.

How much is shipping?

Standard US shipping is free on orders over $50. Below that, a flat rate is shown at checkout before you pay.

How do I track my order?

When your order ships, we’ll email you a tracking link. You can also view order status in My Account.

Returns & exchanges

What is your return policy?

You can return unworn, unwashed apparel and unused accessories in original condition within 30 days of delivery. Full details are in our Refund & Returns Policy.

Can I exchange for a different size?

Yes. Email us with your order number and the size you’d like, and we’ll walk you through the exchange.

My item arrived damaged. What now?

Sorry about that! Email us within 7 days of delivery with your order number and a photo, and we’ll send a replacement or refund at no cost to you.

Products & care

How do your clothes fit?

Our tees and tanks have a classic, true-to-size fit; hoodies are cut relaxed. Check the Size Guide for measurements.

How should I wash my apparel?

Machine wash cold, inside out, with like colors. Tumble dry low or hang dry to keep prints sharp and minimize shrinkage. Do not iron directly on prints.

How do I care for my mug and water bottle?

Hand washing is recommended to keep finishes and prints looking their best. Please check the product page for item-specific care instructions.

Still have a question? Contact us — we usually reply within one business day.